WHEN WE COLLECT
We may collect information on you when you:
- Complete a form on our website
- Engage with us on social media
- Contact us via email or telephone with an enquiry
WHAT WE COLLECT
We may collect the following information:
- Name and job title
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
WHAT WE DO WITH THE INFORMATION WE GATHER
We want to give you the best possible customer experience. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Respond to your enquiry and share requested information
- Contact you back to discuss further requirements
- To let you know of other services or technology that we may feel is relevant to you
INTERNAL RECORD KEEPING
We may use the information to improve our products and services We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
WHAT’S A COOKIE?
A cookie is a small text file received and stored by your browser. Information in the cookie makes it possible for a website to recognise a specific browser installation and thus to send individualised information to this installation. A cookie can contain text, numbers, dates etc. but it does not hold any personal information. A cookie is not a program and it cannot contain a virus.
HOW TO AVOID COOKIES
If you do not wish to receive cookies, you can set up your browser so as to block all cookies, delete existing cookies from your computer’s hard disk drive or issue a warning before any new cookie is downloaded. Please consult your web browsers Help function for instructions on how to do this.
WHAT’S THE LIFETIME OF A COOKIE?
A cookie’s lifetime varies depending on the purpose for which it has been created. Some cookies disappear as soon as the browser is being shut down (temporary cookies) while others can live on for several months (permanent cookies). Many providers specify a 12 or 24 months lifetime on advertisement, statistics and contents related cookies. Cookies with a specified lifetime will have a new expiration date set each time the site to which a cookie is related is revisited. You can always force immediate deletion of the cookies on your computer. Please consult the web browsers Help function for instructions on how to do this.
COOKIES USED ON THIS WEBSITE
We make a distinction between cookies sent by our website, (first party cookies) and those sent by the website of one of our partners, e.g. Google Analytics (third party cookies). In most browsers it is possible to define settings that control the acceptance of cookies on the computer. If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.
HIRD PARTY COOKIES
This is a permanent cookie used to track the number of visits to the website, date first visited and date last visited. The cookie does not make user identification possible.
utmb and utmc cookies
These are temporary cookies. These two cookies form a pair, which is used to calculate time spent on the website. _utmb expires when a session ends, while _utmc lives on for 30 minutes after the session has ended. A cookie has no information about when you actually leave a website or shut down the web browser. Therefore, it waits 30 minutes to see if further pages are being shown before declaring a session ended.
This cookie typically lives for 12 hours. The cookie tracks the origin of the visitor, e.g. which search engine was used and what search criteria were used.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
As an individual you have the right to know what data we have held on you. We will assist all individuals and any other data subjects, in responding to data subject requests under the rights of GDPR.
If you would like a copy of the information held on you please contact us. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
All data access requests made to Granite Granite Limited must come through the individual in the form of a written instruction.
Where Granite Granite Limited has determined it is obliged to provide information to an individual about the collection, processing or use or its Personal Data, Granite Granite Limited shall assist in making this information available. If the request is complex or numerous, a further two months maybe required before the information can be provided. In this case, Granite Granite limited will inform the individual.
Granite Granite Limited will respond to all data requests within 5 working days and in compliance with GDPR, Granite Granite Limited will provide requested information as quickly as possible, at the latest within one month of receipt.
Where requests are received that are manifestly unfounded or excessive, Granite Granite Limited may charge a reasonable fee or may refuse to act on the request.
The fee will be based on the administrative cost of providing the information.